Our Reference: J64368
Job Terms: Salaried
Job Category: Automotive
Expleo are working exclusively with a client in the Sevenoaks area who are seeking a Service Advisor.
You will ideally have some form of previous experience as a Service Advisor within a main dealer environment (although not essential). You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product.
Job Title: Service Advisor
Location: Sevenoaks, Kent (commutable from Tunbridge Wells, Maidstone, Tonbridge, East Grinstead, Oxted and Edenbridge
Salary: circa 25k plus bonus (OTE is 30k plus)
Job duties for the Service Advisor in Sevenoaks, Kent include:
Meeting and greeting customers in a friendly and courteous manner throughout the day.
Booking vehicles into the technical workshop.
Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
Adopting a sales approach regarding upsell.
Maintaining good housekeeping standards and orderly administration of your work.
Key skills for the Customer Service Aftersales Advisor include:
Ability to work to deadlines and targets.
Strong teamwork skills.
Confident and professional communication skills.
Full driving licence.
Please get in touch if this Service Advisor role interests you or someone you know. I am happy to discuss in more detail on a confidential basis outside of office hours.
For more information on the Service Advisor role please get in touch with me - Andy at Expleo on 01903 269964 or email me at firstname.lastname@example.org.